Bianca Rosa · London
Questions
Everything we are asked most often, answered plainly. If yours is not here, write to us — we would rather reply than guess.
Delivery & orders
Free delivery on every order. UK, US, Europe, Norway, Switzerland, Cyprus and Malta.
Delivery details are shown before payment at checkout and confirmed by email after your order is placed.
Your order confirmation is emailed after purchase, and orders placed while signed in are also listed in your account. Tracking details are sent when available for your shipment.
Orders move quickly, so email us as soon as you can. If it has not been dispatched yet we will stop it for you. Anything to do with returns and refunds is set out in full in our Refund Policy.
No — you can check out without one. Creating an account simply keeps your order history and addresses in one place for next time.
Formulas & routine
Use Find Your Match for five short questions about your skin and a focused place to begin. If you would rather ask a person, send us a message and describe what you are seeing.
Yes. The range is written to work together rather than compete for space on your shelf, and each product page tells you what a formula is for and where it sits in a routine. Starting with one and adding later is completely fine.
Introduce one new formula at a time so you can tell what is working, and patch test on a small area first if your skin is easily upset. If you are treating a skin condition, are pregnant, or are using prescription treatments, speak to your doctor or pharmacist before adding anything new.
The key actives and what they are doing are listed on every product page, alongside the size. If there is something specific you need to check before buying, ask us and we will answer properly.
The Bianca Rosa Circle is a free account. It keeps your order history and delivery details together for a simpler return visit.
The full detail